LEARNING AND ACCESS HELP
Get back to your learning
I saved a plan but cannot see a course
A saved learning plan and a course enrolment are separate records. Review your plan, then ask your programme coordinator to confirm the published course and enrolment assigned to your account. Saving a plan does not charge you or grant paid access.
Review my saved planMy next module is locked
Open your pathway to see the required lesson or knowledge check. A scheduled module may not yet be open. When attempts are exhausted or human review is required, contact your course coordinator through the contact details supplied with your programme; repeating sign-in will not remove the requirement.
Review my learning requirementsMy session expired
Use the sign-in link shown on your lesson or workspace to preserve its destination. Sign in with the same account. Only notes and progress already saved to your account are restored, so copy any unsaved notes before leaving.
Return to my workspaceA video will not play
Try reloading the lesson to refresh access to a College-held file. External Vimeo or YouTube video availability also depends on the content owner and embedding permissions. Use the lesson text or supplied transcript where available; report the lesson title and error to your programme coordinator. Do not share passwords, session tokens or signed video links.
I need a person to help
Enrolled learners can send a private learning, access or wellbeing request from their learner workspace. If you cannot sign in or you are not enrolled yet, send a College access enquiry and the team will route it to the right person.
Contact College support